Privacy Policy – Wilzy App

Privacy Policy – Wilzy App



Wilzy (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you use our application “Wilzy App” to access our trading services.



By using Wilzy App, registering an account, or providing us with your personal information, you agree to the terms of this Privacy Policy.



Legal Basis



This Privacy Policy is designed in line with the Capital Market laws, and the Financial Regulatory Authority laws.



Information We Collect



We may collect the following categories of personal data:



Identity & Contact Information: full name, national ID/passport, date of birth, address, phone number, and email address.



Financial Information: bank account details, payment card information, trading account numbers, and transaction history.



KYC/AML Information: proof of identity and residency, employment details, and any information required by regulators for Anti-Money Laundering (AML) or Know Your Customer (KYC) checks.



Technical Information: device type, operating system, IP address, mobile identifiers, browser type, and usage statistics.



App Usage Data: login details, trading activities, pages/screens visited, and interactions with features.



Communication Data: emails, messages, or calls you exchange with our support team.



How We Use Your Information



Your personal data may be used for purposes including:



Creating and managing your trading account.



Processing trades, deposits, withdrawals, and payments.



Complying with financial, tax, and regulatory obligations.



Verifying your identity and preventing fraud, money laundering, or other illegal activities.



Communicating with you about account activity, updates, and regulatory notices.



Sending marketing communications (if you consent).



Improving our app, services, and security.



Disclosure of Information



We may disclose your information only in the following cases:



To regulators and supervisory authorities (e.g., the Financial Regulatory Authority in Egypt).



To banks, brokers, and payment service providers to process your trades and transactions.



To law enforcement or courts if required by law.



We will never sell your personal data.



Data Security



We implement appropriate technical and organizational measures, including:



Encryption of sensitive data in transit and at rest.



Multi-factor authentication (MFA) for account access.



Restricted access to personal data on a need-to-know basis.



Regular monitoring for cyber threats and fraud.



No system is completely secure. You are responsible for keeping your password and login credentials confidential.



Data Retention



We retain your personal data for as long as necessary to:



Fulfill the purposes outlined in this Privacy Policy.



Comply with Egyptian financial and trading laws.



Resolve disputes and enforce our agreements.



After the retention period, your data will be securely deleted or anonymized.



Cookies & Mobile Tracking



Our app may use the following:



Mobile SDKs and analytics tools to monitor app performance and detect fraud.



Push notification tokens to send alerts and trading updates.



Device identifiers for analytics.



You can control or disable these through your device settings, but some features may not function properly without them.



Your Rights



Under Egyptian law, you have the right to:



Access the personal data we hold about you.



Request correction of inaccurate or incomplete data.



Request deletion of your personal data (subject to legal or regulatory obligations).



Object to processing for direct marketing.



Request restriction of processing in certain cases.



Withdraw your consent at any time (this does not affect prior lawful processing).



To exercise these rights, contact us at privacy@wilzy.com.



Children & Minors



Wilzy App is intended for individuals aged 15 years or older. We do not knowingly collect or process personal data of minors. If you believe we have inadvertently collected such data, please contact us immediately.



Changes to this Policy



We may update this Privacy Policy from time to time. The revised version will be published in the app with a new “Last updated” date.



Contact Us



If you have questions, requests, or complaints regarding this Privacy Policy or our data practices, you may contact us at:



compliance@wilzy.com

0263301775

SODIC Eastown EDNC, Building 5, Office 003, 90th St., New Cairo, Egypt