Privacy Policy

This Privacy Policy is designed in line with the Financial Regulatory Authority laws, its Executive Regulations, and other applicable financial regulations.

We may collect the following categories of personal data:

• Identity & Contact Information: full name, national ID/passport, date of birth, address, phone number, and email address.
• Financial Information: bank account details, payment card information, trading account numbers, and transaction history.
• KYC/AML Information: proof of identity and residency, employment details, and any information required by regulators for Anti-Money Laundering (AML) or Know Your Customer (KYC) checks.
• Technical Information: device type, operating system, IP address, mobile identifiers, browser type, and usage statistics.
• App Usage Data: login details, trading activities, pages/screens visited, and interactions with features.
• Communication Data: emails, messages, or calls you exchange with our support team.

Your personal data may be used for purposes including:

• Creating and managing your trading account.
• Processing trades, deposits, withdrawals, and payments.
• Complying with financial, tax, and regulatory obligations.
• Verifying your identity and preventing fraud, money laundering, or other illegal activities.
• Communicating with you about account activity, updates, and regulatory notices.
• Sending marketing communications (if you consent).
• Improving our app, services, and security.

We may disclose your information only in the following cases:

• To regulators and supervisory authorities (e.g., the Financial Regulatory Authority in Egypt).
• To banks, brokers, and payment service providers to process your trades and transactions.
• To law enforcement or courts if required by law.

We will never sell your personal data.

We take the security of your personal data very seriously and implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Preventative Measures: We use these measures to proactively prevent threats from reaching your personal data. This includes using advanced security software, firewalls, data encryption, and regular security assessments.
• Detective Measures: We use these measures to focus on identifying and responding to security incidents if they occur. This includes continuous system monitoring, brand protection measures, and incident response plans.
• Physical Security Measures: We use these measures to protect the physical infrastructure that houses your personal data. This includes restricted access, environmental controls, and security cameras.

We regularly review and update our security measures to ensure they are effective in protecting your personal data. If we know or have reason to believe that your personal data has been compromised, we will immediately notify you and take steps to mitigate the impact of the breach.

No system is completely secure. You are responsible for keeping your password and login credentials confidential.

We retain your personal data for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.
• Comply with Egyptian financial and trading laws.
• Resolve disputes and enforce our agreements.

After the retention period, your data will be securely deleted or anonymized.

Our app may use the following:

• Mobile SDKs and analytics tools to monitor app performance and detect fraud.
• Push notification tokens to send alerts and trading updates.
• Device identifiers for analytics.

You can control or disable these through your device settings, but some features may not function properly without them.

Under Egyptian law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal or regulatory obligations).
• Object to processing for direct marketing.
• Request restriction of processing in certain cases.
• Withdraw your consent at any time (this does not affect prior lawful processing).

To exercise these rights, contact us at privacy@wilzy.com.

Wilzy App is intended for individuals aged 15 years or older, trading within the range of 40,000 Egyptian pounds. We do not knowingly collect or process personal data of minors. If you believe we have inadvertently collected such data, please contact us immediately.

You can request the deletion of your account and all associated personal data at any time by contacting us at compliance@wilzy.com.

Before submitting a request, please ensure all securities are sold, all funds are withdrawn, and no pending orders remain.

Once submitted, you have 30 days to cancel your request and reactivate your account. After that, your data will be permanently deleted.

Please note: As a regulated brokerage licensed by the Financial Regulatory Authority (FRA), we are legally required to retain certain records (identity, transaction history, KYC/AML data) for a minimum period as prescribed by Egyptian law. This data will not be used for any commercial purpose.

We may update this Privacy Policy from time to time. The revised version will be published in the app with a new "Last updated" date.